SCI: Consulting Services in Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and Business Intelligence (BI)

August 1, 2008
SCI becomes Québec’s Certified Partner for Microsoft New Dynamics Online Solution.

The management of sales, marketing or customer’s service could be complicated. The last thing you want to offer to your employees is complicated software. Do your employees know Microsoft Office and Outlook already? They will find the same simplicity in using Microsoft Dynamics CRM.

SCI is Microsoft Dynamics CRM Online Certified Partner in Quebec. SCI offers a complete range of training, support, analysis and implementation of CRM on the sales and marketing level as well as customer’s service.

Ever since I joined the Governor’s circle of the Montreal Children’s Hospital Foundation, I’ve seen first hand how much hope and happiness such establishments can bring to sick children and their parents.

Medical centers such as the Montreal Children’s Hospital are there to take in these sick kids and give them the treatments they need to become healthy and productive adults in the future which in turn benefits society in general.

Unfortunately, these venerable institutions usually receive too little funding to face the daunting tasks at hand and require the help of generous members of society to help them deliver on their promises.

In this day and age, we can’t expect that the government will always come to the rescue of these establishments. Sometimes society as a whole has to make a concerted effort to truly make a difference.

It is my belief that companies and corporations are one of our society’s greatest engines of change. I also believe that those who have the means and the power to help should find it in their hearts to do so. That said, I strongly encourage business leaders to get more involved in charitable causes such as the Montreal Children’s Hospital Foundation.

These kids are not from some distant third world country; these are your friends’, employees’ and coworkers’ children and they need the help that medical centers such as the Montreal Children’s Hospital can offer.

So I ask you, whatever charitable cause you may want to invest in, whether it’s in time or money, please do so. Your help is needed to bring about a better future.

Gil Lamy, Special Events Manager, MCHF, Elisabeth Vanderveldt, VP Business Development, Conamex International, John Payes, President of the IAMCP and Georges Haddad, President of SCI with a donation from the International Association of Microsoft Certified Partners

Microsoft has decided to rename its upcoming release of Microsoft Dynamics NAV 5.1. The new designation for this latest version of Microsoft Dynamics NAV will now be called NAV 6.0. This rename will also be accompanied by a substantial increase in development effort. Unfortunately, it will also mean that the release date will be pushed to Q4 2008.

Microsoft Dynamics NAV 5.1 will be much more than just an extension to Microsoft Dynamics NAV 5.0. It is based on a new breakthrough technology platform that will take the product into the future. To communicate the significance of this release, we are pleased to announce the new code name for Microsoft Dynamics NAV 5.1: Microsoft Dynamics NAV “6.0”.

However, the development effort behind the delivery of Microsoft Dynamics NAV 6.0 is significant. While bringing valuable usability and productivity gains to customers, the development work requires real architectural change.

Given the strong Microsoft Dynamics NAV ISV ecosystem, we have engaged ISVs early in the development of this product. Together we have concluded that we can bring important improvements to the product by extending the release date.

By continuing our work we can improve the performance, overall quality and perhaps most importantly, maintain the “simplicity” of Microsoft Dynamics NAV. Simplicity has been the hallmark of Microsoft Dynamics NAV, and we want to ensure that simplicity is present when implementing and migrating to the Microsoft Dynamics NAV 6.0 release.

July 5, 2007
New study by Gartner published. SCI offers the top 3 CRM solutions on the market today!

A new Gartner Magic Quadrant analysis declares that Oracle's Siebel CRM, Salesforce.com and Microsoft Dynamics CRM are the top 3 CRM solutions on the market today.

This report eloquently confirms SCI’s dedication to offer its customers only the best CRM solutions on the market and services of the highest quality. At SCI, we understand that our clients’ success will only reflect positively upon us. And so, we endeavor to satisfy the needs of our clients by offering them the right business solution coupled with the right team to ensure a successful implementation.

The goal of every IT consulting firm is to offer the best solution to fit its clients’ needs. To that end, SCI has decided to extend its solutions portfolio to include Salesforce.com, one of the most popular hosted CRM solutions on the market. By offering Salesforce.com, Microsoft Dynamics CRM and Oracle-Siebel solutions, SCI reaffirms its status as a trusted CRM advisor who delivers the best suited CRM solution to satisfy its clients’ business needs

SCI provides industry-leading business solutions and delivers end-to-end integration and consulting services to help businesses achieve their strategic and operational goals. Companies striving to increase operational efficiency grow revenues and increase market share, turn to SCI for its undisputed CRM and ERP expertise and strong vertical knowledge in Life Sciences, High Tech and Services and other industries.

SCI is a reseller, certified partner and consultant of market-leading solutions including Microsoft Dynamics NAV, Microsoft Dynamics CRM, Salesforce.com and Oracle’s Siebel CRM solutions. SCI is also the exclusive reseller of Personelis, a solution specifically developed for resource assignment management.

SCI continues to deliver successful projects and impressive results for some of the industry’s leading organizations and is proud to include CSST, Merck Frosst, Pfizer, Quantum, Santeregie and Teva Neuroscience amongst its customers.

August 25, 2006
SCI has now become an Oracle Partner as part of the acquisition of Siebel by the Oracle Corporation.

SCI has now become an Oracle Partner as part of the acquisition of Siebel by the Oracle Corporation. As an Oracle partner, SCI will continue to be the reseller of choice for the Siebel On-Demand and Siebel Professional Edition solutions

August 25, 2006
SCI has become a certified partner on c360 and Scribe solutions.

SCI has become a certified partner on c360 and Scribe solutions, two Microsoft Dynamics CRM complementary solutions. Both solutions increase the breadth of he rich functionality already delivered in version 3.0 of Microsoft Dynamics CRM.

August 25, 2006
Two of SCI consultants have successfully completed certification on Serenic Payroll

Two of SCI consultants have successfully completed certification on Serenic Payroll, a complementary solution to Microsoft Dynamics NAV (Navision) that provides Canadian payroll functionality.

Prior to joining SCI, Glenn was a Business Development Executive at Ernst & Young. He also held senior sales positions at Siebel Systems, Compaq and Hewlett Packard. Glenn has a proven track record of driving growth by focusing on customer satisfaction.

His experience in hardware, software and professional services coupled with his broad industry background offers significant value to SCI's clients by allowing him to incorporate both their business needs and their technical requirements.

A graduate of Concordia University, Glenn holds a Bachelor of Commerce degree with a major in Management Information Systems. He has also successfully completed certification training at Ernst & Young and Siebel Systems.

Just two months ago we delivered Siebel CRM OnDemand Release 9, which extended Siebel CRM OnDemand’s industry-leading support for businesses with even deeper support for enterprise sales processes and integration to company systems. Today we’re notifying you about the upcoming launch of Release 10, an exciting release of Siebel CRM OnDemand coming soon.

Release 10 will deliver powerful enterprise customization capabilities that improve flexibility in meeting business needs, enhance sales functionality and provide intelligent service tools as well as deeper industry solutions. Highlights include:

Each organization has unique business requirements. With Release 10, Siebel CRM OnDemand will provide custom objects to allow you to augment the application with complementary data. For example, your business may wish to track invoices for a customer. With custom object support, you can create a custom object in the application called “Expenses” and relate it to out-of-the-box objects such as Opportunities, Contacts, and Accounts, as well as other custom objects you may enable.

To serve your customers efficiently and effectively, you often need to leverage data and functionality from Siebel CRM OnDemand in combination with other third-party systems. With custom Webtabs, you can embed information and screens from third-party systems into a custom tab within Siebel CRM OnDemand. For instance, using a custom Webtab, you can view invoice data from another system from within Siebel CRM OnDemand and perform all operations as if you are in the source system. Custom Webtabs reduce clicks, eliminate toggling between windows, and ultimately increase efficiency and adoption of the system by your end users.

A cornerstone of any successful CRM implementation is ensuring the quality of the data maintained in the system. Release 10 of Siebel CRM OnDemand includes powerful, embedded data management capabilities including record merge, mass update, and batch delete. The record merge feature allows you to merge duplicate records and automatically combine related information. The mass update feature allows you to update field values for records contained in a list. And, as an Administrator, the batch delete function will allow you to delete all records defined in a list.

Many organizations, especially public companies, have security policies that mandate single sign-on both for usability and for regulatory compliance such as with Sarbanes-Oxley. Once authenticated within your own corporate network or portal, Siebel CRM OnDemand accepts a SAML assertion from the corporate network, allowing your users to authenticate into Siebel CRM OnDemand without having to enter their logon credentials a second time. Additional license fees required.

In today’s world of Internet and regulatory compliance, security management has become a critical component of every company’s information technology strategy. In Release 10, Siebel CRM OnDemand enhances existing application security with optional features to allow your users to manage their own password resets and to provide your users with notifications of failed sign-in attempts to alert you to attempted security breaches.

Siebel CRM OnDemand’s list management functionality is enhanced in Release 10 to increase productivity and enhance usability. New features include improved, context-sensitive help when creating or editing list criteria; the ability to sort and manage lists; the ability to define which lists appear on the home page; and the ability to export data from a list to a third-party tool such as Microsoft Excel for further analysis.

Siebel CRM OnDemand Analytics becomes even more powerful in Release 10 by allowing users to streamline access to analytic reports by organizing reports into folders and setting permissions to those folders. You can create a tree-like structure of report folders, move reports between folders, and copy reports to multiple folders. You can blend both custom and prebuilt reports together in the same folder. With these advanced report management capabilities, you access your private and shared analyses directly from the Reports home page and view a simple, uncluttered folder list that contains only reports relevant to your business function.

In Release 10, Siebel CRM OnDemand increases the flexibility of sales processes by allowing you to define multiple sales processes. Thus, sales teams, targeting different market segments (such as enterprise accounts vs. small accounts) or from different divisions in your company can tailor their sales process while still delivering one consolidated pipeline rollup.

One of the most important parts of the sales process is the identification of qualified leads to optimize sales representatives’ valuable time. In Release 10, Siebel CRM OnDemand provides you with the ability to auto-qualify a lead. Your sales assistants can walk through a guided questionnaire that calculates a lead score and disposition when complete. The lead qualification scripting tool allows you to embed your best practices in lead qualification, providing consistent, high-quality lead qualification with minimal training.

Many organizations implement sales methodologies such as Miller Heiman’s Sales Access Manager or Siebel Systems’ Targeted Account Selling (TAS) to produce consistency in the sales process and optimize results. In Release 10, Siebel CRM OnDemand provides you with the ability to embed sales methodologies into the application with opportunity assessment templates. As a sales representative, assessment templates can guide you through a list of questions to determine, for instance, whether TAS’s frontal versus flanking strategy should be adopted for your opportunity. You can perform assessments multiple times throughout the life of the opportunity, allowing you to adjust your sales strategy when appropriate.

One of the largest expenses in a service center is the training of service representatives. In Release 10, Siebel CRM OnDemand accelerates the learning curve for your new service representatives, as well as your experienced representatives who must learn new service processes, by providing call scripting. For instance, a call script guides you through a series of questions that can calculate the priority of a service request or determine whether to escalate a service request to another level.

An important part of ensuring that you are meeting the needs of your customers is to survey them either periodically or after a service event. In Release 10, Siebel CRM OnDemand provides you with the ability to administer customer satisfaction surveys, automatically calculate a survey score and outcome, and store the surveys for future reference.

Given the critical role that sales calls play in sales execution and driving ROI in life sciences companies, you require an efficient mechanism to detail calls. In Release 10, Siebel CRM OnDemand Life Sciences Edition introduces Call Detailing and Smart Calls. In just a few clicks, you can easily record the details of account and contact calls, including products detailed, samples dropped, attendees, and sales solutions utilized. For frequently used call data, such as calls associated with a new product launch or campaign, Smart Calls enable you to achieve even greater efficiency by allowing you to quickly apply Smart Call templates to record default field values in just two clicks. You spend less time recording call details and more time selling.

Advisors build trust by demonstrating a solid understanding of a customer’s financial and personal needs and interests. In Release 10, Siebel CRM OnDemand Financial Services Edition provides you with the ability to track a client’s interests, such as investment types, individual stocks, sports, hobbies, industries or markets. Whether your objective is to build a personal rapport with a customer or to generate new sales opportunities, tracking client interests is a key component of establishing client relationships that generate future business.

In many financial services companies, teams of financial advisors have shared responsibility for customers in specific segments, industries, and/or geographies. Advisors need the ability to easily share financial services-specific data such as client households and financial portfolios within their team. In Release 10, Siebel CRM OnDemand enables seamless group-based sharing of portfolios and households. When you add or remove a user from a group, that user’s access is automatically updated on all records associated with that group.

Siebel CRM OnDemand Release 10 fulfills another major step in our commitment to providing you with the most complete hosted CRM solution to achieve superior results.

San Francisco, Calif., Dec. 7, 2004—Le Groupe SCI, today announced that it has joined the newly launched Siebel SMB Channel Program. Siebel Systems, Inc. is a leading provider of business applications software. Under the terms of this agreement, Le Groupe SCI will resell Siebel’s SMB solutions in Canada.

Today at an event in San Francisco, Siebel Systems unveiled a comprehensive strategy focused on enabling small-and-medium sized businesses (SMBs) to achieve measurable business results with Siebel Systems’ front office solutions.

Through a unique combination of proven CRM offerings, a customer-centric go-to-market model and a value-added partner ecosystem, Siebel Systems’ SMB strategy addresses the specific sales, marketing and service needs of SMBs.

With this announcement, Le Groupe SCI will be one of a select group of Channel partners working jointly with the Siebel SMB Sales Team. Le Groupe SCI will deploy additional resources with the express purpose of delivering industry leading CRM solutions to SMB customers across Canada.

“This alliance with Siebel Systems increases our commitment and ability to deliver tangible business results for our customers in the Canadian market,” said Luc Menard, CRM Practice Director. “Together we provide a strong combination of CRM solutions tailored for small and medium size companies and extensive market knowledge and experience. Siebel is committed to this market and is dedicating significant resources to ensure the success of this new partnership program.”

“Siebel Systems’ alliance with Le Groupe SCI ensures a winning combination of CRM, market and industry expertise,” said Catherine Cherubino, Vice-President, Channels and Alliances, OnDemand and SMB at Siebel Systems. “Through this partnership, our customers will benefit from a joint team that is fully aligned, and committed to driving business value.”

Technology trends indicate that more than 50% of SMB sites prefer to purchase software from resellers and procure IT services from local companies rather than direct from the IT manufacturer. In response to these market trends, Siebel Systems is employing a combined selling model, rather than launching either an exclusive direct or indirect SMB sales channel, to ensure the best mix of CRM, market and industry expertise. Siebel Systems’ direct sales organization and its channel partners will work with customers as a single team, jointly developing customer success plans, continuously engaging in knowledge transfer to ensure that all partners can deliver consistent customer experiences, and fostering an engagement model that ensures a seamless transition from sales to implementation to ongoing support.

Founded in 1998, Groupe SCI combines its in-depth business application software integration expertise with a passion for meeting its clients' Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and Business Intelligence (BI) challenges. For more information, please visit: www.groupesci.com

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and firm names mentioned are the property of their respective owners and are mentioned for identification purposes only.

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